PROGRAMS
WHEN WE'RE WATCHING, YOUR BUSINESS WILL BE PROGRESSING

We not only report on a set of routine criteria covering different aspects, but also devise evaluation forms tailored to your business. You’ll get a clearer and more precise picture of your business’ pathway to excellence. Just like what you have always in mind. Nothing is more useful than knowing what your customers think, but in our case, we do it from the inside out.

MYSTERIOUS GUEST PROGRAM
SEE THROUGH PROGRAM
Mysterious Guest Program,
for your OWN business through
the perspective of the ORDINARY CUSTOMER
Our Mysterious Guest program allows you to peek into the way you run your business through the perspective of the ordinary customer. This means someone without the privileges often associated with being the owners, special patrons, repeat guests, or established critics. A nobody, if you will, with a bag of expectations, and a lot of things to say.

Our evaluations and reviews will expose the current conditions our Mysterious Guests perceive from a visit to your business, including a vast range of ideas on what to:
  • enhance
  • tinker with,
  • maintain
  • and rebuild from scratch
See Through Program,
“Peek” into your COMPETITORS' businesses
through the eyes of our SEERS
In addition to the Mysterious Guest program, SMARTGUEST also offers the See Through program. With See Through, “peek” into your competitors' businesses through the eyes of our Seers. Such anonymity ensures that your reputation mains clean, while our Seers collect intelligence on what your peers are doing.

See Through combined with the Mysterious Guest program gives you access to a thorough analysis based on observation and hands-on experience. These reports are invaluable for your decision making process.
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